03462 Assistant Store Manager
About The Position
The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The position oversees brand execution, people development, store operations, and safety and loss prevention. It supports in-store and omnichannel selling, associate training and accountability, digital fulfillment processes, inventory and payroll management, and compliance with company policies and procedures.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Ability to lead or support a team of associates to meet business objectives.
- Ability to communicate effectively with the team and management.
- Scheduling availability to meet the needs of the business.
- Ability to meet the physical requirements of the position, including recurring lifting of moderately heavy items and above-average agility and dexterity.
Nice To Haves
- At least 3 years of retail sales or customer service experience preferred.
- At least 1 year of prior management experience preferred.
- Cosmetology license desirable but not required.
Responsibilities
- Supervise and support associates’ daily goals and activities to deliver exceptional customer experiences, maximize sales and KPIs, and build customer loyalty.
- Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
- Resolve customer issues and concerns, analyze store trends, and anticipate customer demands.
- Engage, train, develop, recruit, coach, and counsel associates to build a strong team and achieve positive results.
- Hold associates accountable to company policies and expectations, resolve associate concerns, and keep teams informed of relevant company information.
- Maintain communication with Assistant Manager and District Manager contacts and build working relationships with Store Manager peers.
- Foster diversity, inclusion, and belonging.
- Execute company processes through training, management, analysis, and continuous improvement.
- Ensure digital strategies and omnichannel fulfillment processes are used, including SFS, SDD, and BOPIS.
- Manage inventory ordering and shipment processing, payroll hours, and scheduling according to business needs.
- Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
- Maintain a safe store environment and enforce safety policies and procedures.
- Protect company assets by ensuring inventory and cash controls are followed, including shrink, damages, and banking procedures.
- Use available reports, tools, and technology, and ensure HAZMAT training and execution compliance.
- Perform physical activities including standing, walking, bending, crouching, stooping, stretching, reaching, and lifting shipment or record boxes.
- Work in other stores from time to time, as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
