03462 Assistant Store Manager

CosmoProf • Colorado Springs, CO

2d

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. The role helps develop and execute plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. As part of their development, Assistant Managers support the Store Manager across these areas and take responsibility for all primary duties when the Store Manager is absent.

The position covers brand execution and customer service, team hiring and development, store operations, and safety and loss prevention. It includes supporting in-store and omnichannel selling, maintaining merchandising and other brand standards, managing staffing and payroll needs, ensuring company procedures are followed, and protecting company assets.

Requirements

• High school diploma or equivalent.
• Must be 18 years of age or older.
• Ability to lead or support a team of associates to meet business objectives.
• Ability to communicate effectively with the team and management.
• Scheduling availability that meets the needs of the business.

Nice To Haves

• At least 3 years of retail sales or customer service experience.
• At least 1 year of prior management experience.
• Cosmetology license.

Responsibilities

• Supervise associates and support daily goals and activities that provide an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
• Support in-store and omnichannel selling and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
• Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
• Engage, train, develop, recruit, and coach associates; identify individual strengths and development opportunities.
• Hold the team accountable to company policies and expectations, address associate concerns, share relevant company information, and foster diversity, inclusion, and belonging.
• Build working relationships with Store Manager peers and maintain consistent, timely communication with AM/DM.
• Execute company processes through training, management, analysis, and continuous improvement, including processes supporting omnichannel fulfillment such as SFS, SDD, and BOPIS.
• Manage inventory through ordering and shipment processing, manage payroll hours according to business needs, and schedule appropriately.
• Ensure store opening and closing procedures are performed correctly and complete company directives, assignments, and projects accurately and on time.
• Maintain a safe store environment and ensure policies and procedures are followed and enforced.
• Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
• Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED