Store Manager-Full Time- Jo Malone London- San Diego, CA
About The Position
The Store Manager leads, coaches, and develops Sales Associates to achieve sales, customer service, and operational targets. The role has full accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management, and leadership of a high-performing team. It offers exposure to business planning, consumer insights, event management, customer relationship management, and frontline marketing, with opportunities for career development in the prestige beauty industry.
Requirements
- Proven retail management or assistant retail management experience, preferably within cosmetics.
- Ability to provide inspirational, authentic, and personalized customer service.
- Business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
- Retail operations experience, including inventory and facilities management and cash reconciliation.
- Proven track record of leading a team to achieve sales and customer service targets.
- Experience creating and executing in-store events.
- Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
- Proficiency in Microsoft Office.
- Must be able to provide proof of the right to live and work in the country if invited to interview.
Responsibilities
- Lead, coach, and develop Sales Associates.
- Achieve sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers.
- Use strategic targeting, in-store events, and customer relationship management to build the business.
- Set sales and customer service targets, analyze sales, and schedule staff.
- Oversee retail operations, including inventory, facilities management, and cash reconciliation.
- Lead the team to achieve sales and customer service targets.
Benefits
- Progressive career opportunities
- Training and development
- Competitive remuneration and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
