About The Position

The Assistant Store Manager at Jo Malone London supports the Store Manager in leading the store or counter and developing Sales Associates to meet sales, customer service, and operational targets. The role is suited to an ambitious, high-performing self-starter with retail supervisory, coaching, and operations experience who is passionate about helping others reach their potential. The company offers career opportunities, training and development, and a competitive remuneration and benefits package.

Requirements

  • Proven retail experience, preferably in cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Previous supervisory experience and a track record of coaching or mentoring others to achieve sales and customer service targets.
  • Retail operations experience, including inventory management and cash reconciliation.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Proficiency in Microsoft Office.
  • Must be able to provide proof of the right to live and work in the country if invited to interview.

Responsibilities

  • Support the Store Manager in leading the store or counter.
  • Lead, coach, and develop Sales Associates.
  • Help the team achieve sales, customer service, and operational targets.

Benefits

  • Competitive remuneration package
  • Health insurance coverage, including medical, dental, and vision insurance
  • Wellness and family support programs
  • Life and disability insurance
  • Retirement savings plans
  • Paid leave programs
  • Education-related programs
  • Paid holidays and vacation time
  • Competitive bonus program
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