02930 Assistant Store Manager

Sally Beauty Holdings•El Paso, TX

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role supports strategies and plans that achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates in meeting business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty through in-store and omnichannel selling.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates; identify strengths and development opportunities.
Hold the team accountable to company policies and expectations, resolve associate concerns, and keep associates informed of relevant company information.
Build working relationships with Store Manager peers, communicate consistently and promptly with AM/DM, and foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including processes supporting omnichannel fulfillment such as SFS, SDD, and BOPIS.
Support effective inventory management, shipment processing, payroll-hour management, and business-appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects in a timely and accurate manner.
Maintain a safe store environment and enforce policies and procedures.
Protect company assets by ensuring inventory and cash-control procedures are followed, including those related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.