02930 Assistant Store Manager

CosmoProf • El Paso, TX

2d

About The Position

The Assistant Manager supports the Store Manager in leading store associates and overseeing store operations to deliver strong customer experiences and achieve business goals. The role supports the Store Manager in all areas of responsibility and performs all primary duties when the Store Manager is not present. Responsibilities include supporting sales and brand standards, hiring and developing associates, executing company processes and digital fulfillment strategies, managing inventory and payroll hours, and maintaining safety and loss-prevention practices.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead or support a team of associates in meeting business objectives.
• Effective communication with team members and management.
• Scheduling availability to meet the needs of the business.
• The role requires standing, walking, recurring bending, crouching, stooping, stretching, and reaching, as well as recurring lifting of moderately heavy items such as shipments or record boxes.
• May be required to work in other stores from time to time.

Nice To Haves

• At least 3 years of retail sales or customer service experience.
• At least 1 year of prior management experience.
• Cosmetology license.

Responsibilities

• Supervise and support associates’ daily goals and activities to deliver a strong customer experience, maximize sales and key performance indicators, and build customer loyalty.
• Support both in-store selling and omnichannel operations, and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
• Act as the main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
• Engage, train, develop, coach, and counsel associates; recruit candidates and build a strong external candidate network.
• Hold the team accountable to company policies and expectations, maintain positive associate relations, and foster diversity, inclusion, and belonging.
• Maintain communication with the Assistant Manager and District Manager and build working relationships with Store Manager peers.
• Ensure company processes are executed through training, management, analysis, and continuous improvement.
• Support digital strategies and omnichannel fulfillment, including SFS, SDD, and BOPIS.
• Manage inventory through ordering and shipment processing, manage payroll hours according to business needs, and schedule appropriately.
• Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
• Maintain a safe store environment and enforce policies and procedures.
• Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
• Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
• Perform all primary duties when the Store Manager is not present.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED