Shopper Jobs

About The Position

Requirements

• Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
• Ability to select high-quality products with attention to freshness and accuracy across all departments.
• Clear, professional, and friendly communication with customers and store personnel.
• Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
• Ability to identify problems and develop practical solutions, including making product substitutions.
• Ability to work independently and complete daily workloads with limited supervision.
• Successful completion of a pre-employment drug screen is required for employment.
• Ability to frequently stand and walk throughout a shift and to perform repetitive standing, walking, reaching, and bending.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Greet customers warmly and assist them throughout the store.
• Accurately select high-quality groceries ordered online, including produce, meat, and other fresh products.
• Select, scan, and bag items from all temperature zones.
• Maintain products at proper temperatures throughout the fulfillment process.
• Store gathered orders at the appropriate temperature and retrieve them promptly before customer arrival.
• Cart orders to the customer pickup holding area.
• Lift, carry, and load groceries into customer vehicles.
• Tender customer orders through the POS system and process credit card payments.
• Substitute products upon customer request or when items are unavailable.
• Monitor incoming online orders to ensure prompt, on-time fulfillment.
• Answer customer phone calls and emails promptly and provide friendly, helpful service.
• Follow the dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks and special projects as needed.