Professional Shopper

Food City (K-VA-T Food Stores Inc)•Maryville, TN

13d•Onsite

About The Position

The Professional Shopper (also referred to as Personal Shopper) accurately and efficiently shops and processes orders received through Food City’s Curbside Pickup service. The role includes customer communications, payment processing, maintaining order accuracy and freshness, and ensuring a professional pickup experience. The position requires on-site attendance during scheduled shifts and adherence to company time and attendance policies.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks while interacting with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while explaining the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate pickup.
Maintain freshness and accuracy for every order.
Communicate with customers about order status and unavailable items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and account for tendered transactions.
Keep desk and staging areas clean and organized.
Learn the Food City website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand current marketing activities, educate customers about savings, and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws regarding beer, wine, and tobacco sales, and federal and state laws concerning WIC handling.
Follow coupon handling procedures, including digital coupons.
Follow company check-cashing and tendering procedures, as well as procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and comply with company time and attendance policies.