Professional Shopper

K-VA-T Food Stores•Johnson City, TN

5d•Onsite

About The Position

The Professional Shopper is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes professional customer communication, payment processing, and maintaining excellent order accuracy. The shopper provides courteous service, helps customers understand promotions and savings, and follows company procedures and applicable laws for transactions and regulated products. This is an on-site role during scheduled shifts.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, stage, and facilitate pickup of online orders accurately and efficiently.
Maintain freshness and accuracy for every order.
Communicate promptly and professionally with customers about order status and unavailable items, and offer acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan orders according to company policy and account for tendered transactions.
Keep desk and staging areas clean and organized.
Understand the Food City website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Learn Food City marketing activities to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon handling procedures, including digital coupons, and company check-cashing and tendering procedures.
Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT cash, and EBT food stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts and comply with time and attendance policies.