Professional Shopper

Food City (K-VA-T Food Stores Inc)•Greeneville, TN

6d•Onsite

About The Position

The Professional Shopper (also described as the Personal Shopper) accurately and efficiently shops and processes orders received through Food City’s Curbside Pickup service. The role includes professional customer communications, payment processing, and responsibility for order accuracy and freshness. The shopper coordinates, shops, packs, labels, and stages orders and facilitates customer pickup while helping customers understand the service, promotions, and savings opportunities. The position requires on-site attendance during scheduled shifts and adherence to company procedures and applicable laws.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers from various socioeconomic levels, as well as vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Greet and engage customers and explain the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate order pickup accurately and efficiently.
Maintain the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status, unavailable items, and acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Keep desk and staging areas clean and organized.
Know Food City’s website and help answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities, explain savings opportunities, and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow state and local laws governing beer, wine, and tobacco sales, and federal and state laws governing WIC handling.
Follow coupon handling procedures, including for digital coupons.
Follow check-cashing and tendering procedures and policies for debit card, credit card, gift card, gift certificate, EWIC, EBT cash, and EBT food stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.