Professional Shopper

K-VA-T Food Stores•Maryville, TN

12d•Onsite

About The Position

The Professional Shopper is responsible for accurately and efficiently shopping and processing orders placed through Food City’s Curbside Pickup service. The role includes communicating professionally with customers, processing payments, and maintaining high order accuracy and freshness. The shopper coordinates, shops, packs, labels, and stages orders and facilitates pickup, while providing updates about order status, unavailable items, and acceptable substitutions. The position also supports customer service at store locations, helps customers understand Food City’s website and promotions, and follows procedures for transactions, loss prevention, and regulated products.

Requirements

Exceptional customer service skills and ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of various socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and written instructions and perform routine, repetitive tasks.
Ability to maintain frequent daily contact and interaction with people at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers, sharing the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage them; and facilitate pickup.
Maintain freshness and accuracy for every order.
Communicate promptly and professionally with customers about order status, out-of-stock items, and acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Understand the Food City website to respond to customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities, explain savings opportunities, and upsell when appropriate.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable laws and procedures for beer, wine, tobacco, WIC, coupons, check cashing, and payment transactions, including debit, credit, gift cards, gift certificates, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts and comply with company time and attendance policies.