Professional Shopper

K-VA-T Food Stores•Ooltewah, TN

5d•Onsite

About The Position

The Professional Shopper is responsible for accurately and efficiently shopping and processing orders received through Food City’s Curbside Pickup service. The role includes coordinating, prioritizing, shopping, packing, labeling, and staging orders, as well as facilitating customer pickup. The Professional Shopper maintains order freshness and accuracy, communicates professionally with customers about order status, unavailable items, and substitutions, and builds relationships by learning customers’ shopping preferences. The position also involves payment processing and transaction accountability, maintaining transaction and shift reports, keeping desk and staging areas clean and organized, and assisting customers with Food City’s website. The Professional Shopper communicates customer needs to the Store Manager, understands company promotions to explain savings opportunities and upsell when appropriate, and follows applicable company procedures and laws for loss prevention, regulated products, WIC, coupons, check cashing, and payment transactions. The position requires on-site attendance during scheduled shifts.

Requirements

Exceptional customer service skills and ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers of varied socioeconomic levels, vendors, guests, and KVAT corporate representatives.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers while communicating the value of Curbside Pickup.
Coordinate and prioritize online orders; shop, pack, label, and stage orders; and facilitate pickup.
Maintain the freshness and accuracy of every order.
Communicate promptly and professionally with customers about order status, out-of-stock items, and acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction and daily shift reports.
Scan customer orders according to company policy and remain accountable for tendered transactions.
Maintain clean and organized desk and staging areas.
Learn Food City’s website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws for beer, wine, and tobacco sales, and federal and state laws for WIC handling.
Follow coupon-handling procedures, including those for digital coupons.
Follow check-cashing and tendering procedures, and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous customer service in support of the company mission.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.