Professional Shopper

K-VA-T Food Stores•Bristol, VA

5d•Onsite

About The Position

The Professional Shopper (Personal Shopper) is responsible for accurately and efficiently shopping and processing all orders received through Food City’s Curbside Pickup service. The role includes coordinating, prioritizing, shopping, packing, labeling, and staging orders, as well as facilitating customer pickup. The shopper maintains order freshness and accuracy, processes payments and transactions according to company procedures, and communicates professionally with customers about order status, unavailable items, and suitable substitutions. The position also involves building relationships with customers, learning their shopping preferences, maintaining transaction and shift reports, keeping desk and staging areas clean and organized, and helping customers with inquiries about Food City’s website, promotions, and savings. The shopper communicates customer needs to the Store Manager and follows company policies and applicable laws and procedures for loss prevention, regulated sales, WIC, coupons, check cashing, and payment methods. On-site attendance during scheduled shifts is required.

Requirements

Exceptional customer service skills and the ability to maintain a customer-focused culture.
Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
Ability to work as part of a team and interact with customers, vendors, guests, and KVAT corporate representatives from various socioeconomic levels.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain frequent daily contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Acknowledge, greet, and engage customers, sharing the value of Curbside Pickup.
Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate order pickup accurately and efficiently.
Maintain freshness and accuracy for every order.
Communicate with customers in a timely and professional manner about order status, out-of-stock items, and acceptable substitutions.
Build relationships with customers and learn their shopping preferences.
Maintain transaction records and daily shift reports.
Scan customer orders according to company policy and maintain accountability for tendered transactions.
Keep desk and staging areas clean and organized.
Learn the Food City website to answer customer inquiries.
Communicate customers’ special needs and requests to the Store Manager.
Understand Food City marketing activities to educate customers about savings and upsell when possible.
Follow Loss Prevention audit procedures and Professional Shopper protocols.
Follow applicable state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
Follow coupon-handling procedures, including those for digital coupons.
Follow company check-cashing and tendering procedures.
Follow procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
Provide efficient and courteous service to store locations in support of the company mission.
Attend on-site work during scheduled shifts and comply with company time and attendance policies.