Professional Shopper
About The Position
The Professional Shopper (Personal Shopper) is responsible for accurately and efficiently shopping and processing orders submitted through Food City’s Curbside Pickup service. The role includes coordinating, prioritizing, shopping, packing, labeling, and staging orders, as well as facilitating customer pickup. The shopper communicates professionally with customers about order status and out-of-stock items, offers suitable substitutions, and maintains order freshness and accuracy. The position also involves processing payments and transactions according to company procedures, maintaining transaction and shift reports, keeping desk and staging areas clean and organized, and providing courteous customer service. The shopper follows applicable legal, loss-prevention, coupon, and payment-handling policies and attends on-site work during scheduled shifts. Food City describes flexible schedules and lists several benefits for associates.
Requirements
- Exceptional customer service skills and the ability to maintain a customer-focused culture.
- Ability to operate a cash register, point-of-sale (POS) system, telephone, and other equipment as needed.
- Ability to work as part of a team and interact with customers of varied socioeconomic levels, vendors, guests, and KVAT corporate representatives.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to maintain regular contact and interaction with people at various levels.
- Ability to attend on-site work during scheduled shifts and follow company time and attendance policies.
Responsibilities
- Greet and engage customers, explaining the value of Curbside Pickup.
- Coordinate, prioritize, shop, pack, label, and stage online orders, and facilitate order pickup accurately and efficiently.
- Maintain the freshness and accuracy of every order.
- Communicate promptly and professionally with customers about order status and unavailable items, and offer acceptable substitutions.
- Build relationships with customers and learn their shopping preferences.
- Maintain transaction records and daily shift reports.
- Scan customer orders according to company policy and remain accountable for tendered transactions.
- Keep desk and staging areas clean and organized.
- Know the Food City website well enough to answer customer inquiries.
- Communicate customers’ special needs and requests to the Store Manager.
- Understand Food City promotions and marketing activities to explain savings opportunities and upsell when possible.
- Follow Loss Prevention audit procedures and Professional Shopper protocols.
- Follow state and local laws regarding beer, wine, and tobacco sales, and federal and state laws regarding WIC handling.
- Follow coupon-handling procedures, including for digital coupons.
- Follow company check-cashing and tendering procedures.
- Follow policies and procedures for debit card, credit card, gift card, gift certificate, EWIC, EBT Cash, and EBT Food Stamp transactions.
- Provide efficient and courteous customer service in support of the company mission.
- Attend on-site work during scheduled shifts in accordance with time and attendance policies.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
