Service Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Two years of service and route-based industry experience, with a proven track record of growing customer accounts.
• Significant customer interface and service experience.
• Demonstrated ability to work effectively with a variety of organizational functions.
• Strong interpersonal, analytical, communication, and customer service skills.
• Considerable negotiation skills.
• Computer proficiency, including working knowledge of Microsoft Office software.
• Must be DOT-certified.
• Valid driver’s license.
• Automobile insurance on personal vehicle.
• Successful completion of criminal background, motor vehicle record, and drug screen checks.
• Able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, and load and unload product from a truck without assistance.
• Able to drive a personal vehicle or company step-van and perform customer visits that may involve walking, climbing stairs, pushing or pulling carts, and exposure to weather.

Nice To Haves

• Bachelor’s degree in a related field or equivalent experience.
• Exposure to sales function.
• Previous profit and loss accountability and/or contract-managed service experience.
• Production planning, maintenance, or warehouse operations experience.
• Open to relocation for advancement opportunities.

Responsibilities

• Promote and sustain a safety culture.
• Evaluate, coach, and develop Route Sales Representatives (RSRs).
• Create a sales culture that supports team selling through Together-In-Growth (TIG) and Shared Lead programs.
• Assist with new account installations as directed by the Service Manager and/or General Manager.
• Manage day-to-day customer service program activities for the territory.
• Visit required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve service requests promptly; set clear customer service expectations and lead by example.
• Travel with service professionals, conduct route observations, and visit customer locations for required visits, TIG days, and follow-up.
• Proactively follow up on accounts in jeopardy and resolve service concerns promptly.
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select, and hire Route Sales employees.
• Meet in person with each RSR weekly to review trends and performance, coach, and identify improvement opportunities.
• Deliver and participate in training to support customer retention and service goals.
• Contact RSRs daily remotely to address pending items and situations and ensure timely resolution.
• Attend meetings and complete administrative work to improve customer satisfaction.
• Coordinate accounts receivable collections.
• Protect and manage merchandise control processes.
• Investigate and report all accidents or incidents within 24 hours of notification.