Valet Guest Service Manager - Memphis, TN

Parking Management Company•Memphis, TN

4d•$60,000 - $70,000

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The role leads a safe, efficient, guest-focused valet operation while building client relationships, developing employees, maintaining financial accountability, and ensuring compliance with company policies, contractual requirements, and applicable laws. Responsibilities include client service, staffing and scheduling, operational oversight, financial and administrative tasks, employee leadership, communication, reporting, and safety and compliance. The manager may also perform valet duties when needed and travel locally or to other company locations as required. The position supervises assigned employees, including scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. Work takes place in indoor and outdoor settings such as hotels, parking facilities, valet lanes, garages, and offices, with possible exposure to vehicles, traffic, noise, and varied weather. Physical duties may include extended standing and walking, entering and exiting vehicles, bending, reaching, climbing stairs, and moving items up to 50 pounds. Reasonable accommodations are available in accordance with applicable law. PMC intends to classify the position as exempt, subject to applicable legal requirements. Benefits depend on employment status, eligibility, and plan terms. The listing describes the position as full-time and notes that schedules may include evenings, weekends, holidays, and extended hours based on operational needs.

Requirements

High school diploma or equivalent required.
Valid driver’s license required.
Driving record must meet PMC standards for roles involving vehicle operation, including no more than three moving violations during the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to meet the physical requirements of the essential functions, with or without reasonable accommodation, including standing and walking for extended periods, frequently entering and exiting vehicles, and lifting, carrying, pushing, or pulling items up to 50 pounds.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met; respond to client questions, concerns, and service issues; identify opportunities to improve service and account performance.
Oversee daily valet and parking operations, prepare schedules, maintain staffing levels, inspect the operation, and monitor attendance, service quality, safety, traffic flow, equipment, and appearance.
Address operational concerns and implement corrective actions; perform or assist with valet duties, including safely parking and retrieving vehicles, when needed.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports for accuracy and discrepancies.
Maintain accurate records, submit required reports on time, follow cash-handling, timekeeping, payroll, and recordkeeping procedures, and work with regional leadership to manage labor costs within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees; communicate expectations and provide regular coaching and feedback.
Promote a respectful, inclusive, and professional work environment; address performance and conduct concerns in coordination with Human Resources; support employee development and advancement.
Ensure employees follow company policies, client requirements, and safety procedures.
Provide management with updates on staffing, operations, financial performance, client needs, and emerging concerns; communicate with employees, clients, vendors, Human Resources, and other departments.
Respond appropriately to urgent operational matters, attend required meetings, and complete assigned training by established deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic control; promptly report injuries, vehicle incidents, property damage, and safety concerns, and complete incident documentation accurately.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required; work a flexible schedule based on account needs, including occasional evenings, weekends, holidays, and extended hours.
Perform other job-related duties consistent with the position’s responsibilities and business needs.
Supervise assigned employees through scheduling, training, coaching, performance management, policy enforcement, and daily operational direction.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Supplemental life insurance
Critical-illness insurance
Bonus opportunities based on annual outlined goals
Paid vacation/PTO
Paid training
Leadership-development opportunities
Tuition assistance through Bellevue University of up to $5,250 annually
Nationwide employee discounts through Perks at Work
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law
Company-issued equipment may be provided when applicable