GENERAL MANAGER- MEMPHIS, TN
About The Position
The General Manager is responsible for maintaining the account in accordance with the approved budget while meeting client expectations. The role builds and maintains strong relationships with employees, guests, the client, and other departments; supports the professional growth and development of the team; and fosters interdepartmental relations by integrating the dining service department with the facility's plan of operations. The position oversees food quality and costs, financial reporting and budgets, purchasing and inventory, menu planning, and food safety practices.
Requirements
- Eight to ten years of upscale food service experience, including six years of management-level experience.
- Experience in personnel management, including hiring, supervision, evaluation, and succession planning.
- Strong catering experience.
- Experience with food purchasing, food costs, and inventory control.
- Ability to create budgets, flash reports, financial targets, and forecasts.
- Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports.
- Knowledge of HACCP controls and proper food storage and use.
- Ability to monitor compliance with health and fire regulations related to food preparation and serving.
- Excellent leadership and organizational skills, with attention to detail.
- Supervisory, scheduling, training, and coaching skills.
- Effective problem-solving and conflict-management skills.
- Ability to multitask, stay on task, and concentrate despite frequent interruptions.
- Exceptional business etiquette and client-relations skills.
- Ability to manage time effectively and prioritize tasks to meet deadlines.
- Conformity to high standards of personal integrity and ethical behavior.
- Excellent knowledge of Microsoft Word, Excel, and PowerPoint.
Nice To Haves
- Bachelor’s degree or equivalent professional experience.
- ServSafe or Department of Health certification.
Responsibilities
- Participate in employee meetings, reviews, and training programs.
- Manage operations in compliance with company policies and procedures and with local, state, and federal laws and regulations.
- Maintain food costs while ensuring quality standards.
- Establish and maintain good rapport with staff, clients, guests, and other departments.
- Oversee financial reporting, sales and P&L reports, annual budgets, cash handling, and financial analysis and trends.
- Manage purchasing and inventory controls.
- Plan menus in consultation with chefs.
- Apply HACCP controls and ensure proper food storage and use.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Employee referral bonus
- Potential paid and/or unpaid time-off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
