Branch Manager-Memphis, TN

Raymond James • Memphis, TN

14h • Onsite

About The Position

Under general direction and with a high level of autonomy, the Branch Manager uses extensive knowledge and skills obtained through education and experience to manage a retail branch office of Raymond James and Associates. The role manages compliance oversight to ensure adherence to firm and regulatory policies and procedures and may operate within a complex of branches.

The Branch Manager evaluates branch structure and strategic plans, including future growth, to promote efficiency, profitability, and excellent service. The position develops and implements plans to meet office sales goals, oversees daily trading and other office activities, reviews client accounts and documents, resolves client complaints, and may provide services to clients in the manager’s own book of business. The role also coordinates branch personnel registrations, continuing education, and licensing; develops and monitors revenue and expense budgets; and may attract, select, train, and retain Financial Advisors and support staff.

The position may conduct performance appraisals and salary reviews, maintain associate files, review associates’ daily work, assess workloads, and ensure appropriate staffing and cross-training. The Branch Manager facilitates sales promotion activities, informs Financial Advisors about new products and RJA-managed underwritings, participates in community affairs as a firm representative, and performs other assigned duties.

The role requires knowledge of the company’s structure, policies, mission, strategies, compliance guidelines, financial markets, accounting and economic principles, and relevant employment laws and regulations. The successful candidate can lead others, provide professional customer service, communicate effectively, manage changing priorities, build effective working relationships, identify problems, and develop solutions. Travel is up to 50%. The workstyle is Resident.

Requirements

• Bachelor’s degree from a four-year college or university and at least three years of experience in a financial services firm, or an equivalent combination of experience, education, and/or training approved by Human Resources.
• SIE required unless an exemption or grandfathering applies.
• Series 7 and Series 9 and 10, or Series 8, required.
• Series 63 and 65, or Series 66, as required by state.
• Life, Health, and Variable Annuity Insurance Licenses.
• NFA Commodities License required if commodities trading is conducted at the branch.
• Knowledge of the company’s working structure, policies, mission, strategies, and compliance guidelines.
• Knowledge of economic and accounting principles and practices, financial markets, banking, and financial data analysis and reporting.
• Knowledge of legal requirements and federal and state regulations related to employment.
• Ability to operate standard office equipment and use required software applications for correspondence, reports, electronic communication, spreadsheets, and databases.
• Skill in preparing and delivering clear, effective, and professional presentations.
• Ability to identify customer needs through effective questioning and listening.
• Ability to handle stressful situations and lead others in delivering calm, professional, high-quality customer service.
• Ability to establish and maintain a respected leadership position and influence, motivate, and persuade others.
• Ability to project a professional and pleasant appearance and demeanor and use tact and diplomacy with clients in a deadline-driven environment.
• Ability to continuously learn investment products, industry rules and regulations, and financial planning.
• Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced work environment.
• Ability to communicate effectively, orally and in writing, with all organizational levels and use appropriate interpersonal styles.
• Ability to articulate reasons behind decisions and keep appropriate parties informed of decisions, changes, and relevant information.
• Ability to establish and maintain effective working relationships.
• Ability to identify problems, gather facts, and develop solutions.

Responsibilities

• Evaluate branch structure and strategic plans, including future growth, to promote efficiency and profitability while maintaining excellent service.
• Develop and implement plans to meet office sales goals.
• Manage compliance oversight and ensure adherence to firm and regulatory policies and procedures.
• Review client accounts and documents and resolve client complaints.
• Coordinate branch personnel registrations, continuing education, and licensing.
• Oversee and supervise daily trading and other office activities.
• Facilitate sales promotion activities, including seminars and luncheons or dinners, and inform Financial Advisors about new products and RJA-managed underwritings.
• Develop and monitor office revenue and expense budgets.
• May attract, select, orient, train, and retain Financial Advisors and support staff.
• May conduct performance appraisals and salary reviews for operations associates and maintain branch associate files.
• May review associates’ daily work and assess support staff workloads and responsibilities to determine assignment changes for efficient workflow.
• May ensure daily staffing levels and cross-training are adequate.
• Participate in community affairs as a representative of the firm.
• Service clients in the manager’s own book of business.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be included in the benefits package.
• Life insurance may be included in the benefits package.
• Critical illness insurance and accident insurance may be included in the benefits package.
• Disability benefits may be included in the benefits package.
• Retirement savings may be included in the benefits package.
• Paid time off, including vacation, holidays, and sick leave, may be included in the benefits package.
• Parental leave may be included in the benefits package.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager