Branch Manager-Memphis, TN

Raymond James•Memphis, TN

2d•Onsite

About The Position

Under general direction and with a high level of autonomy, the Branch Manager uses extensive knowledge and skills obtained through education and experience to manage a Raymond James and Associates retail branch office, potentially within a complex of branches. The role oversees compliance and ensures adherence to firm and regulatory policies and procedures. The manager evaluates branch structure and strategy, including future growth, to support efficiency, profitability, and excellent service; develops plans to meet office sales goals; and manages office revenue and expense budgets. The position may include recruiting, training, retaining, and evaluating Financial Advisors and support staff, as well as serving clients through the manager’s own book of business. The role also represents the firm in community affairs and may perform other assigned duties. This resident position is based in Memphis, Tennessee, with travel up to 50%. A bachelor’s degree and at least three years of financial-services-firm experience, or an equivalent combination of experience, education, and training approved by Human Resources, are specified. Required securities registrations include the SIE unless exempt or grandfathered, Series 7 and Series 9 & 10 or Series 8, and Series 63 & 65 or Series 66 as required by state. Life, Health, and Variable Annuity Insurance Licenses are also required. An NFA Commodities License is required if commodities trading is conducted at the branch. Total compensation includes base salary or wages and may include additional compensation such as cash or equity, discretionary bonuses, or commissions. Benefits eligibility and specific offerings may vary by position and employment status. Raymond James describes its guiding behaviors as Develop, Collaborate, Decide, Deliver, and Improve, and its core values as client-first, integrity, independence, and a conservative, long-term view. The company states that it is an equal opportunity employer.

Requirements

Bachelor’s degree from a four-year college or university and a minimum of three years of experience in a financial services firm, or an equivalent combination of experience, education, and/or training approved by Human Resources.
SIE required unless an exemption or grandfathering applies.
Series 7 and Series 9 & 10, or Series 8, required.
Series 63 & 65, or Series 66, as required by state.
Life, Health, and Variable Annuity Insurance Licenses required.
NFA Commodities License required if any commodities trading is done at the branch.
Knowledge of company structure, policies, mission, strategies, and compliance guidelines.
Knowledge of economic and accounting principles and practices, financial markets, banking, and financial data analysis and reporting.
Knowledge of legal requirements and federal and state regulations related to employment.
Skill in operating standard office equipment and using required software to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Skill in preparing and delivering clear, effective, professional presentations.
Ability to identify customer needs through effective questioning and listening.
Ability to handle stressful situations and lead others in providing calm, professional, high-level customer service.
Ability to establish and maintain a respected leadership position and influence, motivate, and persuade others toward desired outcomes.
Ability to project a professional and pleasant appearance and demeanor and use tact and diplomacy with customers in a deadline-driven environment.
Ability to continuously learn investment products, industry rules and regulations, and financial planning.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced environment.
Ability to communicate effectively, orally and in writing, with all organizational levels and use appropriate interpersonal styles.
Ability to articulate reasons behind decisions and keep appropriate parties informed about decisions, changes, and relevant information.
Ability to establish and maintain effective working relationships.
Ability to identify problems, gather facts, and develop solutions.

Responsibilities

Evaluate branch structure and strategic plans, including future growth, to promote efficiency, profitability, and excellent service.
Develop and implement plans to meet office sales goals.
Oversee compliance and ensure adherence to firm and regulatory policies and procedures.
Review client accounts and documents and resolve client complaints.
Coordinate registrations, continuing education, and licensing for branch personnel.
Oversee and supervise daily trading and other office activities.
Facilitate sales promotion activities, including seminars and luncheons or dinners, and inform Financial Advisors about new products and Raymond James & Associates managed underwritings.
Develop and monitor office revenue and expense budgets.
May attract, select, orient, train, and retain Financial Advisors and support staff.
May conduct ongoing and scheduled performance appraisals and salary reviews for operations associates, and maintain branch associate files.
May review associates’ daily work and evaluate support-staff workloads and responsibilities to determine assignment changes that maintain efficient workflow.
May ensure adequate daily staffing levels and cross-training.
Participate in community affairs as a representative of the firm.
Service clients through the manager’s own book of business.
Perform other duties and responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Critical illness insurance
Accident insurance
Disability benefits
Retirement savings
Paid time off, including vacation, holidays, and sick leave
Parental leave
Potential additional compensation, including cash or equity, discretionary bonuses, or commissions