Valet Guest Service Manager - Memphis, TN

Parking Management•Memphis, TN

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The role is responsible for delivering excellent client and guest service, supervising employees, managing schedules and labor expenses, monitoring financial performance, maintaining safe operations, and assisting with valet services when operationally necessary. The primary objective is to lead a safe, efficient, guest-focused operation while building client relationships, developing employees, maintaining financial accountability, and complying with company policies, contractual requirements, and applicable laws. The position serves as the primary operational contact for the assigned property and oversees valet and parking operations, staffing, service quality, safety, traffic flow, equipment, and appearance standards. It monitors account-level financial information, maintains records and reports, supports budget and labor-cost management, and participates in employee recruiting, onboarding, training, coaching, and performance management. The manager communicates with clients, employees, vendors, Human Resources, and other departments and reports operational, staffing, financial, and safety matters to management. The manager supervises assigned employees and provides scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. The work takes place in indoor and outdoor settings such as hotels, parking facilities, valet lanes, garages, and offices, with possible exposure to vehicles, traffic, noise, and varying weather. The position may involve local or other company-location travel, flexible scheduling, occasional evenings, weekends, holidays, and extended hours. Driving is an essential function; operation of manual-transmission vehicles may be required at some properties.

Requirements

High school diploma or equivalent required.
Valid driver’s license required.
Driving record meeting PMC standards for positions involving vehicle operation, with no more than three moving violations in the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to perform the essential physical functions, including extended standing and walking; entering and exiting vehicles; bending, reaching, and climbing stairs; and lifting, carrying, pushing, or pulling items up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.
PMC will consider relevant combinations of education, training, and experience.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met; respond to client questions, concerns, and service issues.
Identify opportunities to improve service quality, client satisfaction, and account performance.
Oversee daily valet and parking operations; prepare schedules and maintain appropriate staffing levels.
Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards; conduct inspections and implement corrective actions.
Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports for accuracy and discrepancies.
Maintain accurate records, submit required reports, follow cash-handling, timekeeping, payroll, and recordkeeping procedures, and work with regional leadership to manage labor costs within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations and provide coaching and feedback; address performance and conduct concerns consistently and with Human Resources as appropriate.
Promote a respectful, inclusive, and professional work environment and support employee development and internal advancement.
Ensure employees follow company policies, client requirements, and safety procedures.
Provide management with updates about staffing, operations, financial performance, client needs, and emerging concerns.
Communicate with employees, clients, vendors, Human Resources, and other departments; respond appropriately to urgent operational matters.
Attend required meetings and complete assigned training by established deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices.
Promptly report workplace injuries, vehicle incidents, property damage, and safety concerns, and ensure incident documentation is completed accurately.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required and work a flexible schedule based on account needs.
Supervise assigned employees through scheduling, training, coaching, performance management, policy enforcement, and daily operational direction.
Perform other job-related duties consistent with the position’s responsibilities and business needs.

Benefits

Medical, dental, and vision insurance for eligible employees.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on annual outlined goals; bonuses are not guaranteed.
Paid vacation/PTO for this position.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, according to company policy and applicable law.
Company-issued equipment may be provided when applicable.
Reasonable accommodations for qualified applicants and employees in accordance with applicable law.