Service Manager III

Prime Residential Property Management LP • Federal Way, WA

4d • Onsite

About The Position

The Service Manager leads the essential maintenance function at Glen Park, a 464-unit community in Federal Way, Washington. The role oversees curb appeal, cleanliness, apartment make-readies, service requests, and ongoing maintenance, supporting residents’ enjoyment of the community and smooth day-to-day operations. The Service Manager serves as a community ambassador and aligns the service team’s work with community management and organizational values.

The position requires technical proficiency with building mechanical components and a hands-on approach, along with the ability to lead, coach, and mentor a diverse team. The Service Manager is expected to be a detail-oriented problem solver, deliver professional customer service when addressing resident concerns, assess maintenance risks, support safety, and work independently as well as collaboratively. The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m. Target pay is $39.98 per hour, with eligibility for a 20% annual discretionary bonus.

Requirements

• At least 5 years of related experience in residential property maintenance.
• At least 2 years of leadership experience overseeing a maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.

Nice To Haves

• Multi-family housing experience.
• Competency in RealPage/OneSite or other property management software.
• HVAC certification.

Responsibilities

• Lead and oversee the service team to ensure high performance and efficiency.
• Conduct daily meetings and coach and mentor team members.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Community Director on personnel performance, operations, and budget.
• Foster a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components, including appliances, electrical systems, plumbing, and HVAC when properly certified.
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life-safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work area conditions and adhere to safety protocols.
• Lead safety meetings, ensure Safety Data Sheets (SDS) are accessible, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and coordinate with vendors for timely delivery.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO and company-wide holidays.
• Two floating holidays.
• A day off for the employee’s birthday.
• A day to give back through volunteering.
• Paid parental leave.
• 401(k) retirement plan with a Roth option and company matching contribution for eligible participants.
• Tuition reimbursement.
• Exclusive housing discounts at Prime-managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed