Service Manager III
About The Position
Morgan Properties is seeking a Service Manager to oversee maintenance operations for a 188-unit community in Norcross, Georgia. The role leads maintenance operations, including service requests, preventative maintenance programs, and apartment turns, while promoting accountability, teamwork, and continuous improvement. The Service Manager mentors and develops maintenance staff, addresses complex maintenance challenges, and supports an exceptional resident experience. The position is scheduled Monday through Friday, 8:00 AM to 4:30 PM, with paid rotating on-call participation. The manager must be available for emergencies, snow removal, and severe weather response. The schedule may change based on business needs.
Requirements
- Active and valid driver's license with reliable transportation.
- Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, and general building maintenance.
- Ability to lead teams, prioritize competing demands, and maintain high operational standards.
- Paid rotating on-call participation is required.
- Must be available for emergency events, snow removal, and severe weather response.
Nice To Haves
- HVAC/EPA/CFC Certification preferred.
- Five or more years of maintenance experience preferred, including leadership or supervisory experience.
- Multifamily maintenance experience strongly preferred.
Responsibilities
- Lead, coach, and develop a team of Maintenance Technicians.
- Oversee daily maintenance operations, work order completion, and apartment make-ready schedules.
- Provide advanced troubleshooting and guidance in HVAC, electrical, plumbing, appliance repair, carpentry, drywall, and general maintenance.
- Establish and manage preventative maintenance programs to protect community assets and support long-term operational success.
- Conduct regular inspections of buildings, common areas, and vacant apartments to maintain quality and safety standards.
- Manage inventory, supplies, and maintenance-related expenses.
- Coordinate and oversee vendor performance and contractor work.
- Develop and maintain an effective on-call schedule for the maintenance team and remain available for emergencies and severe weather events.
- Partner with office staff to provide responsive service and exceptional resident experiences.
- Respond to emergency events and participate in snow removal and severe weather response.
Benefits
- Up to 100% rent discount.
- Morgan Essentials: $300 quarterly.
- On-call appreciation: $15 per day for holding the on-call phone.
- Medical, dental, and vision benefits.
- 401(k) retirement plan with company match.
- Paid time off, including 10 holidays and sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
