Operations/Service Manager III
Burlington Stores•Fort Worth, TX
About The Position
As an Operations Service Manager at Burlington, you will be a leader on the store team and participate in managing overall store operations. You will serve as a role model by demonstrating and reinforcing company Core Values, building trust and respect, developing strong teams and partnerships, and driving business results. You will coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. You will also oversee business operations to help ensure associates deliver excellent customer service and professionalism.
Requirements
- At least 3 years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium-to-large-sized multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience using scheduling and reporting computer software.
- Travel may be required from time to time.
Responsibilities
- Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
- Guide Customer Service Supervisors to help meet customer service expectations and maintain smooth customer flow at registers.
- Manage execution of operations and receiving standard operating procedures.
- Lead the receiving process, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
- Act as Manager on Duty and set a leadership example for customers and associates while driving store results.
- Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
- Assist with management of other store operations areas as needed.
- Communicate effectively with District and Regional Management teams.
- Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Eligible full-time associates may receive up to 12 days of paid time off annually
- Eligible full-time associates may receive up to 8 paid holidays
- Paid sick time in accordance with applicable law
- 401(k) plan
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
