Service Manager III

BH Management Services, LLC•Irving, TX

3d•$35 - $38

About The Position

The Service Manager III coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns and oversees work, and may support new construction or modifications to existing properties. It includes maintaining adequate repair-supply inventory, monitoring the monthly maintenance budget, and delivering responsive service to internal and external customers in a professional, courteous manner. The position oversees maintenance operations for more than 500 units and/or multiple communities totaling 500 or more units.

Requirements

More than 5 years of progressive maintenance and safety experience.
Advanced computer skills and familiarity with industry-specific technology used to coordinate and respond to resident and management requests.
Ability to independently perform regular manual, task-oriented work and prioritize tasks.
Ability to assign tasks to multiple teams.
EPA Section 608 certification: Type I (Appliance), Type II (HVAC), or Universal.
Certified Pool Operator certification where required by the local jurisdiction.
Working knowledge of appliance repairs.
Working knowledge of HVAC repairs.
Must provide own industry-specific hand tools.
Experience overseeing more than 500 units and/or multiple communities totaling 500 or more units.
Ability to work a schedule that may vary from Monday through Friday, work overtime or extended hours as needed, and participate in on-call duties.

Responsibilities

Prepare maintenance employee schedules, communicate assignments, and coordinate work across maintenance staff and teams.
Participate in site staffing needs with the Community Manager.
Assess employee training needs, provide input on training programs, and coordinate and schedule training.
Provide safety and skills training for maintenance employees and assist with written property safety audits when needed.
Inspect the property and grounds daily for maintenance needs and liability hazards.
Assign and ensure completion of repairs and replacements to company standards, including interior and exterior rehabilitation and construction projects.
Help monitor resident satisfaction and ensure maintenance staff follow up on results and resident requests according to company standards.
Comply with OSHA and other safety requirements, applicable federal, state, and local codes, and company policies and procedures; ensure the team understands and follows them.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
Help implement, follow, and document preventive maintenance programs in accordance with BH guidelines.
Maintain and secure all property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and participate in a rotating on-call schedule as needed.
Monitor the monthly maintenance budget and maintain an adequate inventory of repair supplies.
Perform other duties as assigned.