Client Service Manager III

Gallagher•Greenville, SC

About The Position

Gallagher is seeking a Client Service Manager to join its growing team. The role focuses on building and nurturing client relationships, collaborating across teams to achieve goals, improving service, and demonstrating the value Gallagher provides. The manager leads the renewal process to deliver high-quality, timely solutions, helps retain existing business and sell additional services and coverage, and maintains client and policy information using Gallagher systems and technology.

Requirements

Bachelor's degree with at least 5 years of client service and/or claims management experience, or a high school degree/GED with at least 8 years of client service and/or claims management experience.
Property and Casualty License.
Previous commercial lines insurance knowledge and experience managing client relationships.
Ability and desire to deliver an exceptional client experience.
Ability to develop professional rapport with internal and external partners.
Resilient and adaptable approach when priorities shift.
Willingness to collaborate with Gallagher teams and employees.
Strong written and verbal communication skills.
Ability to engage others comfortably in consultative discussions.
Ability to manage and balance multiple, sometimes competing, priorities.
Ability to work in a self-directed manner.
Proficiency in using technology to maximize productivity and quality.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Take a leadership role in the renewal process to ensure high-quality, timely solutions for clients.
Secure existing business and drive sales of additional services and lines of coverage.
Nurture relationships with clients.
Conduct periodic audits to ensure compliance standards and service levels are met.
Maintain accurate client and policy data and documents within Gallagher systems.
Use Gallagher technology to improve productivity and quality.