Client Service Manager

MGA Homecare • Austin, TX

3d

About The Position

The Client Service Manager provides regular progress updates to clients on customer service projects and develops effective communication channels that can be used across departments. This role serves as a reliable point of contact for customers and builds strong relationships with patients’ families through ongoing phone and in-person communication.

The manager accompanies the Clinical Case Manager on re-certification visits and hospital discharges, delivers necessary supplies to nurses, and may provide small meals or coffee to patients’ families to build rapport. The role also supports management by maintaining knowledge of nurses’ field operations, communicating expectations and schedules to families, and recruiting nurses to provide skilled care for existing cases. The position supports the company’s mission, ethics, and goals; represents the company positively and professionally; follows dress and attendance expectations; complies with company policies; and performs other duties as assigned.

Requirements

• At least 3 years of experience in a customer service role.
• Ability to utilize the Salesforce contact platform.
• Ability to meet deadlines.
• Strong communication skills.

Nice To Haves

• Bachelor’s degree in business or a related field preferred.
• At least 1 year of experience in a management position preferred.

Responsibilities

• Provide clients with regular updates on customer service project progress that affects them.
• Develop effective communication channels with clients that can also be used by other departments.
• Serve as a reliable point of contact for each customer and establish strong business relationships.
• Maintain close relationships with patients’ families through regular phone calls and face-to-face contact.
• Accompany the Clinical Case Manager during re-certification visits and hospital discharges.
• Deliver necessary supplies to nurses and occasionally provide small meals or coffee to patients’ families to build rapport.
• Support management by maintaining extensive knowledge of nurses’ operations in the field.
• Communicate expectations and schedules to families.
• Recruit nurses to provide skilled care and attention to existing cases.
• Perform other duties as assigned to effectuate business goals.
• Support and execute the company’s mission, ethics, and goals.
• Represent the company positively and professionally in the company and community.
• Maintain a clean, neat, and professional appearance in accordance with the dress code.
• Report on time and as scheduled to complete work within designated time.
• Adhere to company policies and procedures outlined in the Employee Handbook, Employee Agreement, or communications from the executive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed