Client Service Manager

High Companies • Columbus, OH

2d

About The Position

StructureCare is seeking a detail-oriented, self-starting Client Service Manager to serve its Ohio territory. The company provides engineering, repair, restoration, and maintenance services for parking structures, connecting engineering solutions with implementation. The successful candidate will build and manage client relationships, develop business, and help clients make cost-effective decisions that support the long-term durability of their facilities. This role is suited to an experienced relationship builder with business acumen, empathy, and trustworthiness. The position reports to the Territory Manager.

Requirements

• Three or more years of sales or business development experience.
• Excellent written and verbal communication skills.
• Technical aptitude and strong problem-solving skills.
• Willingness to be flexible in a fast-paced work environment.
• Valid driver’s license and acceptable motor vehicle record.
• Demonstrated relationship-building skills, empathy, trustworthiness, and business acumen.

Nice To Haves

• Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or a related field preferred.
• Working knowledge of the construction or commercial real estate industry preferred.

Responsibilities

• Develop and execute a strategic territory sales plan, including proactive prospecting, lead qualification, and closing new business to achieve revenue targets.
• Serve as the single point of contact for long-term customer relationships.
• Monitor and manage the financial performance of accounts within the assigned territory.
• Be accountable for client deliverables.
• Communicate technical information and probable costs to key decision-makers.
• Develop and present maintenance and repair solutions based on clients’ budgetary allowances and inspection reports.
• Set up projects.
• Develop proposals.
• Engage in collaborative problem-solving and decision-making.

Benefits

• Tuition assistance with 100% reimbursement for approved, job-related courses and degree programs, subject to advance supervisor approval.
• Employee Assistance Program offering confidential professional assistance for personal issues affecting employees or eligible dependents.
• Annual High Family Foundation scholarships of $4,000 per enrolled year for eligible children of qualifying High coworkers attending accredited two- or four-year degree programs.
• Good Measure Award recognizing individuals or teams who exemplify The High Philosophy and go beyond normal job responsibilities.
• Medical, dental, and vision benefits available to full-time coworkers.
• Vacation for regular full-time coworkers, accrued annually on the employee’s anniversary date, with a portion of hours eligible for carryover.
• 401(k) retirement plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed