Client Service Manager

Gallagher • New York, NY

1d

About The Position

Gallagher is seeking a Client Service Manager to join its Commercial team. The role works closely with clients and colleagues to provide exceptional service and tailored insurance solutions, build strong relationships, solve challenges, and ensure that interactions add value. The manager supports and leads efforts to deliver high-quality client solutions, manage renewals, and mentor team members while upholding compliance standards.

The role includes gathering and analyzing client information for renewals, identifying coverage gaps, reviewing claims, retaining existing business, and supporting sales of additional services and coverage. The Client Service Manager also addresses client risk management needs through consultative conversations, maintains accurate client and policy records in Gallagher systems, uses technology to improve productivity and processes, and manages competing priorities to meet client expectations.

Requirements

• Bachelor's degree and at least 3 years of client service and/or claims management experience, or a high school diploma/GED and at least 8 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Manage renewals by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
• Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
• Help the team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, giving transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate, up-to-date client and policy data using Gallagher systems.
• Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time in line with client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level