Client Service Manager
About The Position
The Client Service Manager provides updates to clients on customer service projects and establishes open communication channels and strong business relationships. The role maintains regular communication with patients’ families by phone and in person, communicates expectations and scheduling, and supports clinical visits and hospital discharges alongside the Clinical Case Manager. It also assists management by maintaining knowledge of nurses’ field operations and recruits nurses to provide skilled care for existing cases. The position supports the company’s mission, ethics, and goals; represents the company professionally; follows the dress code and company policies; and reports to work on time to complete assigned work.
Requirements
- At least 3 years of experience in a customer service role.
- Proven ability to use the Salesforce contact platform.
- Ability to meet deadlines.
- Strong communication skills.
Nice To Haves
- Bachelor’s degree in business or a related field.
- At least 1 year of experience in a management position.
Responsibilities
- Provide clients with regular updates on customer service project progress that affects them.
- Develop open and effective communication channels with clients that can also be used by other departments.
- Serve as a reliable point of contact for customers and establish strong business relationships.
- Maintain close relationships with patients’ families through ongoing phone and face-to-face communication.
- Accompany the Clinical Case Manager on re-certification visits and hospital discharges.
- Deliver necessary supplies to nurses and occasionally provide small meals or coffee to patients’ families to build rapport.
- Assist management by maintaining extensive knowledge of nurses’ field operations.
- Communicate expectations and scheduling information to families.
- Continue recruiting nurses to provide skilled care and attention to existing cases.
- Perform other duties as assigned to support business goals.
- Support and execute the company’s mission, ethics, and goals.
- Represent the company positively and professionally in the company and community.
- Maintain a clean, neat, professional appearance in accordance with the dress code.
- Report on time as scheduled and complete work within designated time.
- Adhere to company policies and procedures outlined in the Employee Handbook, Employee Agreement, or communicated by the executive team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
