Client Service Manager

AccentCare, Inc. • San Antonio, TX

2d • Onsite

About The Position

The Client Service Manager provides strategic and operational leadership for a segment of the San Antonio branch team in Personal Care Services. The role manages segment operations and the quality and depth of the Caregiving pool, while working toward Care Partner, Client, and Referral Source satisfaction goals and ensuring adherence to company policies, procedures, and compliance guidelines. The manager implements business initiatives and aligns operational, service, and business goals with company and division objectives.

The position oversees assigned team staff and their day-to-day activities, including recruiting, hiring, assessment activity, staffing and scheduling, risk management, timekeeping, compliance, and human resource needs. It also provides on-call oversight and support for clients and field staff and identifies and appropriately sources cross-referral opportunities within the branch. This is a full-time, office-based role serving San Antonio and the surrounding area, with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule.

Requirements

• High school diploma or GED.
• At least 60 hours of college coursework.
• At least 2 years of supervisory experience in a healthcare facility, agency, or community-based setting; alternatively, 1 year of leadership experience plus 30 hours of college credit.
• Strong communication, organizational, and problem-solving skills.
• Valid driver's license, reliable transportation, and auto insurance.

Nice To Haves

• Home care, caregiving, or staffing experience.
• Bilingual skills.

Responsibilities

• Provide strategic and operational leadership for a segment of the branch team.
• Manage segment operations and the quality and depth of the Caregiving pool.
• Meet Care Partner, Client, and Referral Source satisfaction goals and ensure adherence to company policies, procedures, and compliance guidelines.
• Implement business initiatives and align operational, service, and business goals with company and division objectives.
• Oversee assigned team staff and day-to-day activities, including recruiting, hiring, assessment activity, staffing and scheduling, risk management, timekeeping, compliance, and human resource needs.
• Provide on-call oversight and support for clients and field staff.
• Identify and appropriately source cross-referral opportunities within the branch.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Employee assistance program.
• Pet insurance.
• Access to Calm, a meditation, sleep, and relaxation app.
• Programs to celebrate achievements, milestones, and fellow employees.
• Company store credit for the first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED