Client Service Manager III

Gallagher • Franklin, TN

1d

About The Position

The Branch Client Service Manager III delivers high-quality, efficient service to internal and external clients through day-to-day management of an assigned group of accounts within a Branch. The role is accountable for managing accounts successfully and profitably while meeting or exceeding CSO revenue benchmark expectations. It contributes to client retention and satisfaction, strengthening AJG’s value to clients and prospects, achieving operating and margin targets, and fostering performance and continuous improvement.

The manager builds and strengthens existing client relationships by providing exceptional ongoing service. In partnership with the Production team, the manager takes a leadership role in renewals, ensuring clients receive the best possible solution in a high-quality and timely manner. The role also secures existing business and drives sales of additional services and lines of coverage, while cultivating relationships with buyers and day-to-day client representatives. The title is determined using factors including total revenue under management, complexity, and strategic accounts. This position reports to either the Branch Client Service Director or the Branch Client Service Supervisor.

Requirements

• Bachelor’s degree and at least 5 years of client service and/or claims management experience, or a high school diploma/GED and at least 10 years of client service and/or claims management experience.
• At least 1 year of supervisory experience.
• Appropriate licensing as required.
• Proficiency in using technology to maximize productivity and quality.
• Strong written and verbal communication skills.
• Ability to engage others comfortably in consultative discussions.
• Ability to manage and balance multiple, sometimes competing, priorities.
• Ability to work in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Responsibilities

• Manage an assigned group of accounts successfully and profitably, delivering high-quality and efficient service to internal and external clients.
• Meet or exceed CSO revenue benchmark expectations.
• Build and solidify relationships with existing clients by providing exceptional ongoing care.
• Partner with the Production team and lead the renewal process to deliver the best possible client solution in a high-quality and timely manner.
• Secure existing business and drive sales of additional services and lines of coverage.
• Cultivate relationships with client-organization buyers and day-to-day client representatives.
• Contribute to client retention and satisfaction, operating and margin targets, and a culture of performance and continuous improvement.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager