Field Service Manager

AES•Chattanooga, TN

About The Position

AES is seeking a hands-on Field Service Manager to lead and grow its field service operations. The role begins with field work and includes building a team of technicians to support customers across the Southeast U.S. AES provides industrial repair, sales, automation, and control panel builds; its Chattanooga office primarily designs and builds UL508A control panels. Field services support installation, deinstallation, commissioning, troubleshooting, and repair or refurbishment of equipment, panels, drives, PLCs, and control systems at customer sites. The manager provides company-wide strategic and operational leadership for field service, overseeing safe, reliable, efficient, and profitable service delivery across company locations and customer facilities. The position leads field service supervisors, engineers, technicians, and relevant staff; develops team capabilities and consistent service standards; and works with company leadership and other departments to coordinate priorities and resources. The manager also oversees technical quality, customer experience, service revenue and profitability, job costing, labor utilization, and departmental expenses, while identifying opportunities to improve operations and expand service capabilities.

Requirements

Bachelor’s degree in Electrical Engineering, Electronic Engineering, Industrial Maintenance, or a similar field, or 12+ years of equivalent experience.
At least 8 years of progressive experience in industrial equipment field service or a related field, including managerial experience leading technical teams.
Experience with industrial equipment installation, troubleshooting, repair, and commissioning.
OSHA 30-Hour certification.
NFPA 70E certification.
Valid driver’s license.
Strong knowledge of industrial electrical, electronic, mechanical, and automation equipment.
Familiarity with preventive and predictive maintenance programs.
Working knowledge of applicable industrial safety standards.
Strong leadership, communication, organizational, and problem-solving skills.
Understanding of service operations, job costing, labor utilization, and profitability.
Ability to travel to customer locations and AES facilities as needed.
Ability to work independently and collaboratively, follow oral and written policies, procedures, and instructions, and complete tasks with urgency.
Highly organized, dependable, detail-oriented, and interpersonal.

Nice To Haves

Experience with UL508A control panel installation and integration.
CMRP certification.
Lean Six Sigma Green Belt certification.

Responsibilities

Lead AES field service activities across company locations and service territories.
Oversee scheduling, staffing, resources, and execution of field service work across AES locations.
Ensure customer projects and service requests are completed safely, on time, and to high-quality standards.
Establish consistent field service processes, standards, and operational expectations.
Coordinate resources and priorities with the Operations Director, facility leadership, and other departments.
Oversee installation, removal, relocation, replacement, startup, commissioning, decommissioning, operational verification, retrofits, upgrades, modifications, and integration of industrial equipment.
Oversee on-site troubleshooting, diagnosis, and repair of industrial electrical, electronic, mechanical, and automation equipment, including circuit boards, VFDs, AC/DC drives, electric motors, HMIs, PLCs, robotics, and control systems.
Oversee root cause analysis and recommendations for corrective action.
Oversee installation, commissioning, troubleshooting, and service of industrial control panels, including AES-manufactured UL 508A panels, coordinating with panel manufacturing and engineering teams as needed.
Oversee development and execution of preventive maintenance programs, equipment inspections, condition monitoring, performance assessments, vibration analysis, and other applicable predictive maintenance techniques.
Identify potential equipment failures and recommend ways to improve equipment reliability.
Oversee on-site electrical, mechanical, and operational testing, equipment performance evaluation, failure analysis, and technical reporting.
Develop additional technical service capabilities based on customer needs.
Manage field service revenue, profitability, job costing, labor utilization, and departmental expenses.
Identify opportunities to improve efficiency, expand service capabilities, and develop recurring maintenance programs.
Partner with Sales and Account Management to strengthen customer relationships and grow field service opportunities.
Promote a safety-first culture and ensure compliance with applicable safety requirements, OSHA standards, company safety standards, and required PPE use.
Maintain high standards of workmanship, technical accuracy, and customer satisfaction; resolve service challenges with integrity, accountability, and a commitment to continuous improvement.
Maintain regular and predictable attendance and perform other duties as directed by leadership.
Oversee field service supervisors, engineers, technicians, and relevant staff.
Travel to AES facilities and customer locations as needed, including occasional overnight travel and responding flexibly to urgent service needs.