Field Service Manager

RDO Equipment Co.•Tucson, AZ

1d•$70,000 - $90,000

About The Position

The Field Service Manager leads field operations, ensuring technicians are assigned to the right jobs at the right times. The role focuses on motivating and developing the service team, maintaining strong customer relationships, and keeping workflows efficient. The manager oversees work orders, dispatching, schedules, and communication with technicians and customers to support a smooth repair process and deliver a world-class customer experience. Industry familiarity is a plus but is not required.

Requirements

Leadership ability and a desire to learn and grow in a leadership role.
Strong customer service skills and a commitment to positive customer experiences.
Confidence using computers and ability to learn new systems.
Clear written and verbal communication skills.
Ability to thrive in a fast-moving environment where priorities may shift.
Valid work authorization and ability to work in the United States without company sponsorship.

Nice To Haves

Familiarity with the industry.

Responsibilities

Open and close work orders, track their progress, and manage them through internal systems.
Assign technicians to jobs and manage dispatching, schedules, and workflows.
Communicate clearly, respectfully, and promptly with customers throughout the repair process.
Keep team members and customers informed and aligned through effective communication.
Lead, motivate, and support technicians’ development, and address issues as they arise.
Ensure customer satisfaction, build strong customer relationships, and deliver a world-class experience.