Field Service Manager

POWERX Edge•Raleigh, NC

About The Position

The Field Service Manager provides strategic direction, leadership, and coordination for the Testing Department. The role is responsible for department performance and for mentoring, guiding, and supporting personnel. The manager fosters professionalism, respect, and positive attitudes while ensuring excellent customer support and consistent, high-quality service. The position coordinates with Accounting/Finance, Sales, Human Resources, and other technical departments to support department and organizational goals. As the Testing Department Head, this person is responsible for the department’s success and accountable for its work. The manager supervises Front Line Supervisors, the Scheduler, and Field Service Technicians 1–4. The role assists the Operations Manager with department operations, resource and schedule management, training, safety, quality assurance, and continuous improvement. Travel up to 50% and occasional overtime may be required.

Requirements

NETA Level III or higher certification.
5+ years of technical experience in Electrical Testing or Electrical Engineering, or equivalent.
3+ years of supervisory experience.
Extensive knowledge of electrical-industry safety requirements and procedures.
Computing skills, including email, internet, data entry, and Microsoft Office products.
Strong leadership and team-management skills.
Strong interpersonal and social skills.
Excellent verbal and written communication skills.
Highly organized and detail oriented.
Satisfactory background and motor vehicle record check.
Must pass applicable pre-employment, post-accident, reasonable-suspicion, and/or random drug testing.
Reliable transportation and a valid driver’s license.
Ability to travel up to 50% of the time.
Ability and willingness to work occasional overtime as needed.
Ability to lift up to 50 pounds.
Ability to walk, stand, climb, pull, push, sit, and work in cramped or confined spaces.

Nice To Haves

Bachelor’s degree in Electrical Engineering preferred.

Responsibilities

Assist the Operations Manager in overseeing day-to-day Testing Department operations.
Support project percentage-of-complete billing meetings and best practices.
Prepare reports and debriefs for Operations.
Coordinate with other technical departments to improve service and productivity.
Promote an uncompromising safety culture within the department.
Assist with technical questions from customers, sales personnel, subcontractors, and vendors.
Provide classroom and on-the-job training for Testing Department personnel.
Ensure proper methods and procedures are documented and consistently used.
Guide and mentor subordinates toward credentials and proficiency in their fields.
Present technical presentations during training meetings.
Assist with onboarding new technicians and participate in technician stay and annual performance reviews.
Ensure technical personnel have necessary equipment and supplies.
Ensure equipment, tools, and resources are properly safeguarded, tested, calibrated, and maintained.
Track company-issued technician equipment and monitor rented equipment for prompt return.
Coordinate with Accounting/Finance on responsible resource stewardship.
Review schedules and direct adjustments for inaccurate time allocations, utilization issues, or changing priorities with the scheduling department.
Track and update technician capabilities for the scheduling department.
Ensure datasheets and reports are accurate and submitted on time.
Conduct quality-control reviews and approvals of reports and datasheets.
Work with the Operations Manager to identify improvement needs, including low utilization, poor output, or lack of cross-training.
Provide technical support to field technicians, sales, engineering, and customers.
Perform additional tasks as required to support organizational goals and evolving business needs.