Field Service Manager

Canon U.S.A., Inc.•Irvine, CA

3d•$70,310 - $92,520•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Manager to lead technical Digital Service Specialists who service and support Canon hardware and software technology-based solutions. The manager oversees service for business system products and services across an assigned territory or account list, including hardware, document management solutions, and related software. The role also includes hiring, training, and developing technical representatives; resolving customer issues promptly to achieve customer satisfaction; overseeing merchandise and inventory warehousing processes; and educating the team about new technology in an evolving industry. This is a full-time, on-site role requiring presence at assigned offices, worksites, or territories on scheduled workdays.

Requirements

Bachelor's degree in a relevant field or equivalent experience.
Seven years of related experience.
Experience managing typically two or more regular full-time employees.
Service management experience in the technology industry.
Hands-on field technical experience and broad knowledge of digital and electromechanical technology.
Strong communication skills and the desire to develop and lead a team.
Excellent time management skills.

Nice To Haves

Knowledge of the Internet, Microsoft Office, Lotus Notes, and Oracle.

Responsibilities

Oversee a team that services and supports business system products and services within an assigned territory or account list, including hardware, document management solutions, and related software.
Select, hire, train, and develop current and new technical representatives.
Address and resolve customer issues in a time-effective manner to achieve customer satisfaction.
Oversee warehousing processes related to merchandise and inventory.
Develop and educate the team on new technology in an evolving industry.