Field Service Manager

Shermco Industries, Inc. • Livonia, MI

1d • $135,000 - $165,000

About The Position

The Field Service Manager oversees department performance, business planning, business development, workforce needs, safety, quality, and coordination across branches and departments. The role supports the development of technical and operational staff and subordinate managers, and performs other duties as needed to support organizational success.

The position requires overnight travel of up to 25%. Applicants must have a valid driver’s license with a clean driving record and pass a pre-employment drug screening, background check, and physical examination.

Requirements

• High school diploma required.
• At least 5 years of leadership experience in a related industry, such as NETA testing, power systems, or electrical services.
• Demonstrated ability to mentor, coach, and lead technical teams.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
• Strong business acumen, including P&L analysis and forecasting.
• Excellent verbal and written communication skills.
• Willingness to travel overnight up to 25%.
• Valid driver’s license with a clean driving record.
• Must pass pre-employment drug screening, background check, and physical examination.

Nice To Haves

• Bachelor’s degree in business, engineering, or a related field.

Responsibilities

• Monitor and analyze department performance metrics, including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends and discrepancies, and implement corrective actions where needed.
• Participate in the development and execution of annual business plans.
• Lead business development efforts by providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new-hire and annual safety training.
• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed to support organizational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED