Field Service Manager

RDO Equipment Co. • Tucson, AZ

4d

About The Position

The Field Service Manager leads field operations, ensuring technicians are assigned appropriately and work is completed efficiently. The role manages work orders, dispatching and workflow, communicates with customers and team members, develops and supports technicians, and builds strong customer relationships. The position is with RDO Equipment Co.'s construction operation in the Southwest and supports customers in the Tucson area.

Requirements

• Leadership ability and a willingness to learn and grow in a leadership role.
• Strong customer service skills and a commitment to delivering excellent customer experiences.
• Confidence using computers and an ability to learn new systems quickly.
• Clear written and verbal communication skills.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Valid U.S. work authorization without the need for company sponsorship.

Nice To Haves

• Familiarity with the industry; industry experience is a plus but is not required.

Responsibilities

• Open and close work orders, track progress, and ensure work orders are managed through internal systems.
• Assign technicians to jobs, manage schedules and workflows, and communicate assignments.
• Communicate clearly, respectfully, and promptly with customers during the repair process.
• Keep team members and customers informed and aligned.
• Motivate and support technicians, encourage their development, and address issues as they arise.
• Maintain customer satisfaction, build strong customer relationships, and deliver a world-class customer experience.

Benefits

• Comprehensive benefits package.
• 24% bonus potential.
• Team member appreciation events, including an annual Christmas party and birthday and anniversary lunches.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed