Field Service Manager

RDO Equipment Co. • Irving, TX

2d

About The Position

The Field Service Manager leads field operations by coordinating technicians, managing work orders and workflows, supporting team development, and maintaining customer relationships. The role is based in Texas, with the job description highlighting the Irving team culture. It offers an annual salary of $70,000–$90,000 with 24% bonus potential and a comprehensive benefits package. RDO Equipment Co. describes itself as a people-first business serving customers in construction and related industries.

Requirements

• Demonstrated readiness to take on a leadership role and a desire to learn and grow.
• Strong customer service skills and a passion for delivering excellent customer experiences.
• Confidence using computers and ability to learn new systems quickly.
• Clear written and verbal communication skills.
• Ability to thrive in a fast-moving environment where priorities may shift.
• Valid work authorization to work in the United States without company sponsorship.

Nice To Haves

• Familiarity with the industry; industry experience is not required.

Responsibilities

• Open and close work orders, track their progress, and manage them through internal systems.
• Dispatch technicians to appropriate jobs and manage schedules and workflows.
• Communicate clearly, respectfully, and promptly with customers during the repair process.
• Keep team members and customers informed and aligned through effective communication.
• Lead, motivate, and support technicians’ development, and address team issues.
• Ensure customer satisfaction, build strong customer relationships, and deliver a world-class customer experience.

Benefits

• Comprehensive benefits package.
• 24% bonus potential.
• Team-building events and outings.
• Supportive team-member culture.
• Two safety meetings per week and monthly safety committee meetings open to all team members.
• Mentorship program supporting knowledge sharing and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed