Technical Service Manager (2nd Shift) - San Antonio, TX

Textron • San Antonio, TX

4d

About The Position

The Technical Service Manager is the main point of contact for aircraft maintenance, supporting smooth hangar operations and the Maintenance Manager. The role works in a team environment, provides updates to the Customer Service Manager to support positive customer relationships, and supervises a team of technicians within the service center. The position is based in San Antonio, Texas, and works second shift, Monday through Friday, 3:00 p.m. to 11:30 p.m.

Requirements

• A&P License is required.
• A bachelor's degree is preferred; alternatively, at least 5 years of aircraft maintenance experience and/or relevant supervisory experience is required.
• Ability to obtain and maintain an airport security badge through the local airport, if applicable, is required.

Nice To Haves

• Bachelor's degree.
• Repairman Certificate or EASA License.
• Experience in maintenance.

Responsibilities

• Implement lean processes to reduce waste and improve productivity, with a focus on the 5S method, and coordinate Area Team Development events.
• Ensure work meets established policies, procedures, and quality standards to support customer safety and satisfaction.
• Oversee safety protocols, quality control, schedule adherence, and overall service center efficiency.
• Track and analyze shop performance metrics, including LUE, billing efficiency, productivity, and schedule adherence, with the Maintenance Manager; identify trends and implement corrective actions.
• Assign and realign team tasks; provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members about working conditions and ergonomic opportunities.
• Resolve post-delivery issues and Maintenance Visit Performance Evaluation concerns, and ensure open issues involving parts or return maintenance are resolved promptly.
• Provide updates to the Customer Service Manager and support positive customer relationships.

Benefits

• 401(k) company match and an additional annual contribution equal to 4% of eligible compensation.
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester.
• Flight training bonus program for earning pilot certifications.
• Fertility and adoption assistance.
• Discounted childcare and planning.
• Free financial consultations and guidance.
• Competitive total rewards package, including pay and benefits beginning on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed