Branch Manager - San Antonio, TX

TRB Bank•San Antonio, TX

2d•Onsite

About The Position

The Branch Manager is responsible for the overall leadership, performance, and operational integrity of the branch, including operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank’s objectives. The role drives deposit growth, loan production, client experience, and team development while ensuring compliance with regulatory requirements and bank policies. The Branch Manager owns branch profitability and serves as a market-facing leader in the community. The position oversees day-to-day banking center operations and personnel, develops local market growth, builds relationships with centers of influence, leads sales and pipeline efforts, and partners with Treasury, Commercial, and Wealth teams. It is accountable for branch performance metrics, staffing and expense management, a consistent client experience, internal controls, audit readiness, fraud prevention, and adherence to BSA/AML requirements. The Branch Manager also provides visible leadership and manages employee hiring, training, work direction, performance evaluation, coaching, and discipline. The role requires physical presence at the Bank to perform its duties.

Requirements

Bachelor’s degree in business or equivalent work experience.
At least 7 years of banking experience.
At least 3 years in a leadership role.
Strong knowledge of Retail banking and Small Business banking.
Demonstrated success in sales and team leadership.
Experience with treasury services and commercial client relationships.
Sales management and coaching experience.
Business development and networking experience.
Excellent communication, analysis, observation, and decision-making skills.
Ability to rapidly determine and communicate key priorities and ensure resources are properly aligned.
Ability to work in high-pressure situations and a stressful atmosphere while remaining composed.
Must be physically present in the Bank to perform job duties.

Nice To Haves

Experience in a community bank in the $1B–$10B range.
Bilingual in English and Spanish.

Responsibilities

Drive deposit growth across consumer, small business, and commercial client segments.
Manage day-to-day banking center operations and directly supervise banking center operations and lobby personnel.
Maintain working knowledge of the Bank’s products, services, and service charges.
Develop and execute a local market growth plan.
Build centers of influence, including CPAs, attorneys, and real estate professionals.
Lead outbound calling efforts and pipeline management.
Partner with Treasury, Commercial, and Wealth teams to deepen client relationships.
Optimize staffing and expense management, control or eliminate branch overtime expenses, and deliver against branch scorecard metrics.
Instill an effective sales and service culture and build a culture of accountability and recognition.
Ensure a high-quality, consistent client experience; promptly and effectively resolve escalated client issues.
Maintain a strong presence in the lobby and community, represent the Bank in the local market, and participate in community and business events.
Maintain strong internal controls, audit readiness, and fraud prevention.
Perform quality control verification of new account maintenance and lobby services, including account opening and closing, online banking, business online banking, IRAs, Card Valet, debit cards, wires, and Client Central.
Ensure adherence to BSA/AML requirements and comply with federal and state regulations and Bank policies and procedures.
Support and promote the Bank’s vision, mission, core values, organizational structure, policies, and procedures.
Provide strong, compassionate, and visible leadership that fosters positive attitudes and trust among employees, customers, and prospects.
Interview, hire, and train employees; plan and assign work; set goals; and direct work toward individual accountability and the Bank’s strategic objectives.
Appraise, reward, and discipline employees, address complaints, and resolve customer and employee problems.
Ensure branch personnel are trained in Bank products and services.
Keep the timekeeping system current with updated schedules and communicate schedules to lobby personnel and officers in a timely manner.
Provide ongoing guidance and support to lobby personnel in recruiting, building relationships with, and retaining customers.
Conduct regular staff meetings to communicate policy and procedure compliance and updates.
Conduct 90-day evaluations for new lobby personnel and annual performance evaluations for existing lobby personnel within an appropriate timeframe.
Monitor lobby personnel performance, coach for improvement, and engage in disciplinary steps with Human Resources when necessary.
Perform other duties as assigned.