Branch Manager - San Antonio, TX

Texas Regional Bank•San Antonio, TX

1d•Onsite

About The Position

The Branch Manager is responsible for the branch’s overall leadership, performance, and operational integrity, including operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank’s objectives. The role drives deposit growth, loan production, client experience, and team development while ensuring compliance with regulatory requirements and bank policies. The Branch Manager owns branch profitability and represents the Bank in the local market and community. The position leads day-to-day banking center operations and personnel, develops and executes local market growth plans, manages sales pipelines and expenses, and partners with Treasury, Commercial, and Wealth teams to deepen client relationships. It promotes a consistent client experience, resolves escalated issues, and maintains strong internal controls, audit readiness, and fraud prevention. The Branch Manager is also responsible for quality control verification of new account maintenance and lobby services, including account opening and closing, online banking, business online banking, IRAs, Card Valet, debit cards, wires, and Client Central. The role includes management responsibilities such as interviewing, hiring, training, setting goals, assigning and directing work, evaluating performance, coaching, recognizing and disciplining employees, addressing complaints, managing schedules and timekeeping, and controlling overtime. It ensures branch personnel are trained on Bank products and services and comply with applicable laws, regulations, policies, and procedures.

Requirements

Bachelor’s degree in business or equivalent work experience.
At least 7 years of banking experience.
At least 3 years in a leadership role.
Strong knowledge of retail banking and small business banking.
Demonstrated success in sales and team leadership.
Experience with treasury services and commercial client relationships.
Sales management and coaching experience.
Business development and networking experience.
Excellent communication, analysis, observation, and decision-making skills.
Ability to rapidly determine key priorities, communicate them clearly, and ensure resources are properly aligned.
Ability to work in high-pressure situations and a stressful atmosphere while remaining composed.
Must be physically present in the Bank to perform job duties.

Nice To Haves

Experience in a community bank in the $1B–$10B range.
Bilingual in English and Spanish.

Responsibilities

Drive deposit growth across consumer, small business, and commercial client segments.
Manage day-to-day banking center operations to ensure operational excellence.
Directly supervise banking center operations and lobby personnel.
Maintain working knowledge of the Bank’s products, services, and service charges.
Develop and execute a local market growth plan.
Build centers of influence, including CPAs, attorneys, and real estate professionals.
Lead outbound calling efforts and pipeline management.
Partner with Treasury, Commercial, and Wealth teams to deepen relationships.
Optimize staffing and expense management and deliver against branch scorecard metrics.
Instill an effective sales and service culture, with accountability and recognition.
Ensure a high-quality, consistent client experience and resolve escalated client issues promptly and effectively.
Maintain a strong presence in the lobby and community; represent the Bank in the local market and participate in community and business events.
Maintain internal controls, audit readiness, and fraud prevention.
Perform quality control verification of new account maintenance and lobby services, including opening and closing accounts, online banking, business online banking, IRAs, Card Valet, debit cards, wires, and Client Central.
Ensure adherence to BSA/AML requirements and other applicable federal and state regulations and Bank policies.
Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
Provide visible, compassionate leadership that fosters positive attitudes and trust among employees, customers, and prospects.
Interview, hire, train, plan, set goals, assign and direct work, appraise, reward, and discipline employees in accordance with Bank policies and applicable laws and regulations.
Address customer and employee complaints and resolve problems.
Ensure branch personnel are trained in Bank products and services.
Keep the timekeeping system current with updated schedules, communicate schedules to lobby personnel and officers, and control or eliminate overtime expenses.
Provide ongoing guidance and support to lobby personnel in recruiting, building relationships with, and retaining customers.
Conduct regular staff meetings to communicate Bank policies, procedures, compliance requirements, and updates.
Conduct 90-day evaluations for new lobby personnel and annual performance evaluations for existing lobby personnel within an appropriate timeframe.
Monitor staff performance, coach for improvement, and engage in disciplinary action with Human Resources when necessary.
Perform other duties as assigned.