Automotive Service Manager | Weekends Off | Fayetteville
About The Position
The Automotive Service Manager at Christian Brothers Automotive is responsible for guiding guests through the vehicle repair process, keeping them informed, and ensuring their satisfaction. The manager oversees all aspects of daily business operations and has authority over sales, staff management, work quality, guest satisfaction, revenue, profit margins, and other goals assigned by the Owner. Office and shop personnel report directly to the Service Manager. The role combines customer service and sales with staff leadership, operational oversight, financial procedures, and quality control. The Service Manager serves as the primary point of communication for customers before, during, and after service, and represents the organization with honesty, integrity, hospitality, and professionalism.
Requirements
- At least 5 years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- Current driver's license and a driving record acceptable to the company's insurance carrier.
- Ability to spend most of the workday standing or walking.
- Ability to occasionally lift and carry objects weighing over 50 pounds.
- Ability to drive manual transmission vehicles.
- Ability to maintain a brisk work pace in a high-volume environment.
- Ability to use a keyboard and mouse several times daily.
- Ability to use a standard handset phone several times daily.
Nice To Haves
- Experience with TekMetric software application.
- Graduation from an industry-recognized service training program.
- ASE Service Consultant certification or equivalent experience.
Responsibilities
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, and take corrective or disciplinary action when needed.
- Ensure work quality, employee attitude, and performance meet or exceed guest satisfaction goals.
- Direct the smooth, orderly, and organized operation of the store.
- Maintain a positive attitude and communicate positively at all times.
- Develop estimates and work orders; guide Service Writers in preparing them and assign work orders to technicians.
- Ensure selection of quality parts and achievement of target margins.
- Open and close the store daily.
- Perform daily accounting closing and balancing procedures.
- Complete daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners or Operators.
- Ensure equipment is operational and in good working order.
- Ensure technicians have the resources they need to perform their jobs.
- Serve as the primary communications interface for customers before, during, and after service.
- Greet guests enthusiastically and respectfully, and present repair solutions in an understandable way.
- Sell services consistently and effectively while maintaining honesty and integrity.
- Perform other assigned duties.
Benefits
- Earning potential of up to $100k+ annually.
- Closed every weekend.
- Additional “Nice Difference” bonus toward monthly healthcare premium.
- Employee discount.
- Weekly lunches.
- Matching retirement plans.
- Paid vacation and paid holidays.
- Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
- Ongoing training and career advancement.
- Chaplain care support available.
- Employee appreciation events and team lunches.
- Continuous training through the CBA Flywheel Learning System.
- Future Franchise Leadership Academy (FFLA), with a path to shop ownership available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
