Automotive Service Manager | Weekends Off | Fayetteville
About The Position
The Automotive Service Manager is the primary point of contact for guests throughout the vehicle repair process, guiding them through service, communicating vehicle status, and ensuring their satisfaction. The manager has authority over all aspects of daily business operations, including sales, staff management, quality of work, guest satisfaction, revenue, profit margins, and other goals assigned by the Owner. Office and shop personnel report directly to the Service Manager. The position oversees daily store operations, employee performance, estimates and work orders, parts selection, financial procedures, equipment readiness, and customer communications. The manager is expected to provide honest, professional, hospitable service and help guests understand the recommended repairs. The location is in Fayetteville, Georgia, and is listed as coming soon.
Requirements
- Five years of work experience in automotive customer service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Current driver’s license.
- Driving record acceptable to the company’s insurance carrier.
Nice To Haves
- Experience with TekMetric software application.
- Graduation from an industry-recognized service training program.
Responsibilities
- Manage office and shop personnel and daily operations.
- Follow and enforce company policies and procedures, and take corrective or disciplinary action when needed.
- Ensure work quality, employee attitude, and performance meet or exceed guest satisfaction goals.
- Direct the smooth, orderly, and organized operation of the store.
- Maintain a positive attitude and positive communication.
- Develop estimates and work orders; oversee Service Writers’ estimates and work orders and assign work to technicians.
- Ensure quality parts are selected and target margins are achieved.
- Open and close the store daily.
- Complete daily accounting closing and balancing procedures.
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order and technicians have the resources they need.
- Serve as the primary communications contact for customers before, during, and after service.
- Greet guests warmly and respectfully, present repair solutions clearly, and sell services honestly and with integrity.
- Represent the organization professionally and with honesty and integrity.
- Perform other duties as assigned.
Benefits
- Earning potential up to $100,000+ annually.
- Closed every weekend.
- Additional “Nice Difference” bonus toward monthly healthcare premium.
- Employee discount.
- Weekly lunches and appreciation team lunches.
- Matching retirement plans.
- Paid vacation and paid holidays.
- Employer-paid financial wellness program and app, SmartDollar & EveryDollar.
- Ongoing training and career advancement.
- Chaplain care support.
- Employee appreciation events.
- Training through the CBA Flywheel Learning System.
- Future Franchise Leadership Academy and a path to shop ownership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
