Sales and Service Manager- Doylestown

Penn Community Bank • Doylestown, PA

5d • Onsite

About The Position

The Sales and Service Manager leads branch sales and service efforts, coaches team members, and helps achieve deposit, loan, and consumer and business household goals using a relationship-based model. The role develops and manages branch sales activities, pursues external business through disciplined calling, promotes use of the customer relationship management platform, and serves as a referral source for bank products and services. It also supports branch operations, administration, staffing, audits, compliance, and security, and participates in local marketing and business development. The position works in a traditional branch office environment. Branches operate six days per week, Monday through Saturday, and team members must work at least two Saturdays per month. Driving to meet customers outside the office is required, and events may occasionally involve evening or weekend work.

Requirements

• High school diploma or equivalent.
• Sales experience and/or demonstrated aptitude and desire to succeed in business development activities.
• Thorough knowledge of bank products and services.
• Excellent customer service skills.
• Demonstrated verbal and written communication skills.
• Ability to interact well with team members and customers.
• Good supervisory and coaching skills.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Ability to multitask and remain organized.
• Ability to achieve sales goals through relationship-based selling techniques.
• NMLS required.
• Ability to use sound judgment when making decisions on behalf of the bank.
• Ability to drive and a valid driver's license, for meeting customers outside the office.
• Ability to work at least two Saturdays per month.

Nice To Haves

• Associate or bachelor's degree.
• Previous banking or relevant work history.
• Supervisory experience.

Responsibilities

• Achieve deposit, loan, and new consumer and business household goals using the relationship-based sales and service model.
• Lead and coach team members to provide high-quality internal and external customer service.
• Seek external business through disciplined calling and sales efforts.
• Participate in developing and managing branch sales activities and processes.
• Promote use of the customer relationship management platform.
• Refer customers to appropriate bank departments, including loans, trust, and investments.
• Participate in ongoing marketing and business development activities in the market area, coordinating with other business units as appropriate.
• Support branch management with operations, administration, staffing, audits, compliance, and security.
• Lead branch inside-sales and cross-selling initiatives; coach the service and sales program; and regularly conduct sales and team meetings.
• Follow and enforce compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
• Comply with applicable regulations, bank policies and procedures, privacy and ethics standards, and employment-related requirements.
• Participate in annual compliance and other job-related training.
• Represent the bank through community involvement and volunteerism.
• Perform other tasks assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED