Sales and Service Manager- Doylestown

Penn Community Bank•Doylestown, PA

6d•Onsite

About The Position

The Sales and Service Manager drives deposit, loan, consumer, and business household growth through a relationship-based sales and service model. The role leads and coaches branch team members in delivering excellent customer service, proactively develops external business through disciplined calling and sales activity, and supports the development and management of branch sales activities and processes. The manager promotes use of the customer relationship management platform and refers customers to relevant bank departments, including loans, trust, and investments. The position also supports branch operations, administration, staffing, audits, compliance, and security. It leads inside sales and cross-selling initiatives, coaches team members on sales and service, and conducts regular sales and team meetings. The manager follows and enforces compliance and security procedures, including dual control, cash control, and branch opening and closing procedures. Additional duties may be assigned by management. The position reports to the Financial Center Manager / Multi-Site Manager. It involves frequent contact with branch team members and current and potential customers, as well as representing the Bank through community involvement and volunteerism. The role is based in a traditional office environment. Branches operate six days a week, Monday through Saturday; team members must work at least two Saturdays each month. The role may require driving to meet customers and occasional evening or weekend work for events.

Requirements

High school diploma or equivalent required.
NMLS required.
Sales experience and/or demonstrated aptitude and desire to succeed in business development activities.
Thorough knowledge of Bank products and services.
Excellent customer service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with team members and customers.
Good supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multitask and remain organized.
Ability to achieve sales goals through relationship-based selling techniques.
Ability to use sound judgment when making decisions on behalf of the Bank.
Ability to drive and a valid driver's license to meet with customers outside the office.

Nice To Haves

Associate or bachelor's degree.
Previous banking or relevant work history.
Supervisory experience.

Responsibilities

Achieve deposit, loan, consumer, and business household goals using a relationship-based sales and service model.
Lead and coach team members to provide high-quality internal and external customer service.
Proactively develop external business through disciplined calling and sales efforts.
Participate in developing and managing branch sales activities and processes.
Promote use of the customer relationship management platform.
Refer customers to bank departments and services, including loans, trust, and investments.
Participate in ongoing marketing and business development activities in the market area, coordinating with other business units as appropriate.
Support branch management in overseeing operations, administration, staffing, audits, compliance, and security.
Lead branch inside-sales and cross-selling initiatives; coach the service and sales program; and conduct regular sales and team meetings.
Follow and enforce compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Comply with applicable regulations, Bank policies and procedures, privacy and ethics standards, and required annual compliance and job-related training.
Represent the Bank through community involvement and volunteerism.
Perform other tasks assigned by management.