Sales and Service Manager

24 Hour Fitness • Downey, CA

2d

About The Position

The Sales and Service Manager (SSM) ensures the club delivers an outstanding, well-rounded sales and service experience to guests and members by offering membership, fitness, retail products, and services. The SSM hires and develops team members who build relationships and communicate the value of 24 Hour Fitness offerings, focus on member acquisition and retention, and continually review processes and team effectiveness. The role drives guest and member engagement and attainment of sales revenue goals.

The SSM leads the Sales and Service team, manages department performance and scheduling, and drives sales across membership, fitness, retail, and other club offerings. Working with the General Manager and Personal Training team, the SSM supports a member-centric club experience, helps members pursue their health and wellness goals, and resolves member concerns. The role reports to the General Manager; Sales and Service Experts and Sales and Service Associates report to the SSM.

The position requires a high school diploma or GED, current CPR and AED certifications from an approved organization, and the ability to work a varied schedule that may include extended workdays, weekends, and holidays. Travel of 10% is required for training and meetings. Team members in this role are eligible for the Club Team Bonus Plan and Fitness Sales and Membership Sales Commission Plans.

Requirements

• High school diploma or GED.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certifications from an approved organization.
• Positive and productive leadership skills, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort engaging with members in person.
• Professional responses to requests and inquiries from guests, members, and team members.
• Strong organizational skills to execute and prioritize multiple tasks.
• Ability to work in a club office and move about club floors and rooms.
• Ability to occasionally demonstrate or explain physical fitness activities, techniques, and procedures.
• Ability to communicate with members by telephone.
• Ability to access and operate company computer systems, prepare documents, enter data, and read and interpret general and financial reports.
• Ability to work a varied schedule to support business needs; frequent extended workdays, weekends, and holidays may be required.
• Ability to work in a loud environment.
• Availability to travel 10% of the time for training and meetings.

Nice To Haves

• Bachelor's degree.
• Prior management experience in service sales leading 4–10 employees.
• 1–2 years of experience in service sales.
• Fitness industry experience.

Responsibilities

• Hire, train, and continuously develop Sales and Service team members.
• Lead team members in offering products and services tailored to individual member needs, and model relationship-building and product knowledge.
• Assess, coach, and provide feedback to team members; oversee training and share industry updates.
• Manage team performance, engagement, and personnel matters.
• Schedule the Sales and Service team within budgeted hours to provide adequate coverage.
• Attain department targets, including new member sales, fitness revenue, retail, and member retention.
• Drive club sales efforts across memberships, EFT, point-of-sale fitness packages, retail, and club-specific offerings.
• Develop business plans and review weekly sales numbers and club statistics with the General Manager; address revenue gaps through changes to team execution.
• Set monthly, weekly, and daily sales goals for Sales and Service team members.
• Develop, execute, and coordinate local club marketing activities; manage leads to generate new business.
• Maintain awareness of marketing campaigns and communicate them to members and prospective members.
• Ensure new members are onboarded with plans to support their health and wellness goals.
• Achieve or exceed personal and team sales goals.
• Partner with the General Manager to provide a best-in-class, member-centric experience.
• Lead by example in maintaining a clean, friendly, and well-maintained club.
• Partner with the Personal Training team on company fitness initiatives that support member experience and club financial targets.
• Engage members with personal training, group exercise classes, and 24GO digital content.
• Resolve member inquiries, concerns, and complaints professionally within company and club parameters.

Benefits

• Eligible to participate in the Club Team Bonus Plan.
• Eligible to participate in Fitness Sales and Membership Sales Commission Plans. These plans reward service and sales performance and align pay with contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED