Service Manager

Bridgestone • Santa Ana, CA

5d

About The Position

The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with purchasing parts, materials, and equipment. The Service Manager oversees service team assignments and scheduling, customer service, quality standards, customer satisfaction and retention, and efficient store operations. This role also supports sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.

Requirements

• High school diploma or equivalent.
• Four years of automotive service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills for handling customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current on automotive repair issues.
• Valid automotive driver's license at all times to test-drive customers' vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers' automotive service needs.
• Oversee hiring and training of an effective auto service team.
• Support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building long-term relationships and loyalty.
• Manage store operations, including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.

Benefits

• Medical, dental, and vision coverage starting on day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay program.
• Professional development resources and training.
• Regular mentorship.
• Community involvement opportunities.
• Supportive onboarding experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED