Service Manager

RDO Equipment Co.•Imperial, CA

12d•$75,000 - $100,000

About The Position

RDO Equipment Co. is hiring a Service Manager for its Imperial team. The Service Manager leads a team of technicians, manages work orders and schedules, oversees workflows, and builds customer relationships. The role focuses on clear communication throughout the repair process, developing and supporting technicians, and creating a productive shop environment while delivering a world-class customer experience. The team works with equipment and parts from manufacturers including John Deere and supports farmers and other customers in the Imperial area.

Requirements

Leadership ability and a desire to learn and grow in a leadership role.
Strong customer service skills and a passion for delivering excellent customer experiences.
Confidence using computers and ability to learn new systems quickly.
Clear written and verbal communication skills.
Ability to thrive in a fast-moving environment where priorities can shift.
Valid work authorization and ability to work in the United States without company sponsorship.

Nice To Haves

Familiarity with the industry; industry experience is not required.

Responsibilities

Open and close work orders, track progress, and use internal systems to keep service work moving smoothly.
Assign technicians to jobs, manage schedules and workflows, and ensure team members know where they need to be.
Communicate clearly, respectfully, and promptly with customers during the repair process.
Keep team members and customers informed and aligned.
Lead, motivate, and support technicians’ development, and address issues that arise.
Ensure customer satisfaction, build strong customer relationships, and deliver a world-class experience.