Service Manager

Orkin LLC • Grand Rapids, MI

13d

About The Position

Orkin Service Managers lead service operations and ensure high-quality pest-control service from the industry leader. They balance technical knowledge with empathy and integrity to build customer trust, exceed expectations, and support revenue growth. After paid training, the Service Manager leads the service operation, motivates and develops the service team, and contributes to business success and community service projects. Orkin provides award-winning training, tools, and technology; industry experience is not required. The role offers career growth in a recession-resistant industry.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to obtain the appropriate pesticide license or certification if required; company paid.
• Ability to work independently in the field and interact with clients.
• Ability to meet physical job requirements and safely perform job duties, with or without accommodations.
• Ability to safely use a ladder within the manufacturer’s weight capacity.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to safely access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to wear personal protective equipment, sometimes including an OSHA-compliant respirator.
• Willingness to work in different types of weather conditions.

Nice To Haves

• Sales experience preferred.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide excellent service while prioritizing safety.
• Act with professionalism and integrity toward customers and coworkers.
• Assist with recruiting service team members.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support adoption of new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Participate in community service projects.

Benefits

• Competitive earnings starting at $55,000 to $65,000 per year.
• Company vehicle with gas card upon route assignment.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Industry-leading comprehensive training program.
• Opportunities to volunteer and give back to the community.
• Annual rewards trip honoring top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED