Service Manager

Bridgestone Americas • State Line, MS

13d • $23 - $36

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with purchases of parts, materials, and equipment. The Service Manager develops business-operation expertise to support efficient store operations, customer satisfaction, and sales.

Requirements

• High school diploma or equivalent.
• Four years of auto service technical experience.
• One year of service manager or service writer experience.
• Problem-solving skills, including handling customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Teammate, customer-service, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Valid automotive driver’s license at all times to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective auto service team and support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions through proactive communication, issue resolution, and follow-up to support customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
• Manage operational activities including paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
• Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Select, coach, lead, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting day one.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand daily pay program available.
• Professional development, training, and regular mentorship.
• Corporate social responsibility activities.
• Competitive compensation.
• Performance incentives.
• Competitive healthcare packages for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED